This workshop will provide you the knowledge and skills to be able to manage the team and resources to achieve higher levels of customer retention and profitability via existing customers and by winning new customers.
Know the basic processes and skills required to make the most of all the current opportunities to win and wow new and existing customers
How to manage the team to handle all enquiries and increase selling effectiveness
How to manage a coherent capacity growth process
Know the steps to entrepreneurial success to implement new and innovative ways of winning new customers and keeping them loyal
The strategic picture
Performance Triangle
Using data to identify growth
Capacity management and retention
Responding to Customer Feedback
Marketing
Level management
Getting ready for growth
Being an entrepreneur
Instruction by an expert facilitator
Small interactive classes
Specialized manual and course materials
Personalized certificate
Face to Face 1 day
Virtual 3 X 2-Hr Sessions
Winning New Customers
Winning New Customers
$ 3,000.00 CAD
This workshop will provide you the knowledge and skills to be able to manage the team and resources to achieve higher levels of customer retention and profitability via existing customers and by winning new customers.
What you will learn
Know the basic processes and skills required to make the most of all the current opportunities to win and wow new and existing customers
How to manage the team to handle all enquiries and increase selling effectiveness
How to manage a coherent capacity growth process
Know the steps to entrepreneurial success to implement new and innovative ways of winning new customers and keeping them loyal
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