This workshop will provide you the knowledge and skills to ensure you can progress warranty repairs and claims to a successful completion in accordance with the Warranty Manual and in doing so support the Customer Service Vision.
Understanding the benefits of warranty to customers and to the company
The Policy & Procedures and the key warranty policy issues
Record clear and precise customer concerns
Describe the roles and responsibilities of the aftersales team in relation to warranty repairs and claims
Complete the Repair Order accurately and completely
Explain the steps of the Warranty Counselling process
What Is Warranty?
Applications of Warranty’s Terms & Conditions
Employees’ responsibilities
Defining the Customer Concern
Warranty Measurement System
Warranty and Customer Loyalty
Instruction by an expert facilitator
Small interactive classes
Specialized manual and course materials
Personalized certificate
Virtual 3 X 2-Hr Sessions
Warranty
Warranty
$ 999.00 CAD
This workshop will provide you the knowledge and skills to ensure you can progress warranty repairs and claims to a successful completion in accordance with the Warranty Manual and in doing so support the Customer Service Vision.
What you will learn
Understanding the benefits of warranty to customers and to the company
The Policy & Procedures and the key warranty policy issues
Record clear and precise customer concerns
Describe the roles and responsibilities of the aftersales team in relation to warranty repairs and claims
Complete the Repair Order accurately and completely
Explain the steps of the Warranty Counselling process
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