Technical For Non-Technical

This course is designed for everyone who is involved with technical aspects of motor vehicles but who have not had previous exposure to the technical intricacies of motor vehicles. When equipped with the knowledge and skill • To create a technical awareness of motor vehicles amongst the Non- technical staff within dealerships, especially those who interact with customers • To be better equipped to understand and relay customer concerns to the workshop technicians • How to identify individual components and their operation within our model range. contained in this course, the “gap” between the customer and the technician can be considerably decreased. Resulting in an overall improvement in service and satisfaction for both the customer as well as the dealership. The participants will have a good fundamental understanding of the major vehicle systems and components.