We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This workshop will give you the tools to manage difficult conversations and get the best results possible out of them.
How to establish a positive intent and a desired outcome
Good communication skills
How to draft a script for a difficult conversation
Use specific steps to carry out a difficult conversation
How to access additional resources as required
How to maintain safety in a conversation
Choosing to have the conversation
Toolkit for successful conversations
Choosing the time and place
Framework for difficult conversations
Conversation template
Staying safe
Role play practice
Instruction by an expert facilitator
Small interactive classes
Specialized manual and course materials
Personalized certificate
Face to Face 1 day
Virtual 3 X 2-Hr Sessions
Managing Difficult Conversations
Managing Difficult Conversations
$ 3,000.00 CAD
We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This workshop will give you the tools to manage difficult conversations and get the best results possible out of them.
What you will learn
How to define their frame of reference
How to establish a positive intent and a desired outcome
Good communication skills
How to draft a script for a difficult conversation
Use specific steps to carry out a difficult conversation
By using this website, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Terms and Conditions for more information.
