A positive customer experience(CX) is critical for business growth in a competitive industry. A happy customer is more likely to return, as well as promote you through word-of-mouth marketing – both are keyways for increasing your revenue. CX design offers a way for businesses to pull ahead of their competition through better understanding of their customers. This course offers an introduction to CX design, including the most popular tools within the industry, how to deploy them, and how to understand customer journey maps.
Take a customer-centric approach for competitive positioning to grow your business
The CX Design Process
Boost customer engagement by analyzing consumer behaviour
Identify effective tools for CX
Outline the top-line approach to effective CX design
Identify key elements of a journey map
The design-discipline behind great CX
The Customer Experience design process
Getting to know your customer
Customer journey mapping
CX Blueprints
Consumer behaviour analysis
Value creation
Instruction by an expert facilitator
Small interactive classes
Specialized manual and course materials
Personalized certificate
Face to Face 1 day
Virtual 3 X 2-Hr Sessions
Customer Experience (CX Design & Implementation)
Customer Experience (CX Design & Implementation)
$ 3,000.00 CAD
A positive customer experience(CX) is critical for business growth in a competitive industry. A happy customer is more likely to return, as well as promote you through word-of-mouth marketing – both are keyways for increasing your revenue. CX design offers a way for businesses to pull ahead of their competition through better understanding of their customers. This course offers an introduction to CX design, including the most popular tools within the industry, how to deploy them, and how to understand customer journey maps.
What you will learn
Take a customer-centric approach for competitive positioning to grow your business
The CX Design Process
Boost customer engagement by analyzing consumer behaviour
Identify effective tools for CX
Outline the top-line approach to effective CX design
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