Many people see conflict as a negative experience. In fact, conflict is a necessary part of our business and personal growth and development. The automotive industry is full of such cases, think of when you were trying to deal with an angry customer or, trying to decide between two resolutions. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give participants the tools that will help you resolve conflict successfully and produce a win-win outcome.
The five most common conflict resolution styles and when to use them.
How to increase positive information flow through non-verbal and verbal communication skills.
Effective techniques for intervention strategies.
Ways to manage conflicts to enhance productivity and performance.
Defining conflict and types of conflict
Spontaneous and reflective action
The Johari window
Stages of conflict
Conflict resolution style questionnaire
The role of communication in conflict resolution (including information on active listening, paraphrasing, asking questions, and body language)
The conflict/opportunity test
Conflict and its resolution
Helping others through conflict
Instruction by an expert facilitator
Small interactive classes
Specialized manual and course materials
Personalized certificate
Virtual 6 X 1-Hr Sessions
Conflict Resolution
Conflict Resolution
$ 999.00 CAD
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our business and personal growth and development. The automotive industry is full of such cases, think of when you were trying to deal with an angry customer or, trying to decide between two resolutions. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give participants the tools that will help you resolve conflict successfully and produce a win-win outcome.
What you will learn
What conflict is and how it can escalate.
The types of conflict and the stages of conflict.
The five most common conflict resolution styles and when to use them.
How to increase positive information flow through non-verbal and verbal communication skills.
Effective techniques for intervention strategies.
Ways to manage conflicts to enhance productivity and performance.
Topics covered
Defining conflict and types of conflict
Spontaneous and reflective action
The Johari window
Stages of conflict
Conflict resolution style questionnaire
The role of communication in conflict resolution (including information on active listening, paraphrasing, asking questions, and body language)
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