The work of the Technician:

• Must be done efficiently and correctly to help ensure the success of the Service Department.
• Involves analyzing work orders carefully to understand a vehicle's condition, the accuracy of the diagnosis, and what work has been agreed to.
• Requires understanding which parts and tools will be required for a given repair or service and ensuring their availability.
• Entails the ability to repair vehicles quickly and under stress, clocking on and clocking off the repairs, and staying with a planned schedule for the day or adapting to changes as needed.
• Requires conforming to quality control and inspection policies and procedures that protect the Technician and the vehicle during servicing.
• From an administrative standpoint is centred on completing work orders and on documenting with consistent accuracy the repairs conducted, the parts required, and the labour involved.

• Contact with Service Consultants and customers from a variety of backgrounds
• Contact with people in all dealership departments
• Considerable detail-oriented paperwork (documentation of repairs, charges, etc.)

The Technician:

• Is responsible for conducting routine service on vehicles and for diagnosing and completing repairs on customer vehicles.
• Is the most up-to-date person in the dealership with regard to the technical aspects of vehicles.
• Works closely with the Parts Department and with the Service Consultant.
• Uses the computer to determine how long a given repair or service will take and keeps the Service Consultant or Manager abreast of repair progress so that additional work may be scheduled.
• Is a good communicator, immediately telling the Service Consultant and Parts Department if a part needs to be ordered and asking for clarification if a work order is not clear or seems incorrect.
• Is capable of correctly performing complicated repair sequences according to established procedures.
• Knows the shop area and the availability of special tools that might be needed.
• Is detail-oriented & writes on the work order the repairs completed, the parts required, & the labour to be charged.
• Documents any other vehicle problems that were noted during servicing.
• Should be capable of working independently, managing his or her time and work flow.
• Is technically competent with regard to automotive systems in general and the company's products in particular, and must continually upgrade his or her technical knowledge.
• Typically comes from a technical college or high school student co-op program as well as from other retail facilities and service outlets.
• Is capable of working congenially among other Technicians and Service Consultants and can help them when needed.
• Must work well with the Parts Department to ensure that parts are ordered.
• May interact directly with customers to explain vehicle problems and the steps taken to correct the problems.
• Must be well-organized and systematic in approaching this job.
• Must have a good work ethic, a positive attitude, and a strong desire to repair customers' vehicles correctly.

• Adaptability
• Analysis
• Continuous Improvement
• Customer Enthusiasm
• Judgement
• Organizing and Planning
• Teamwork
• Communication

• Fixed Operations Manager,
• Service Manager or
• Shop Foreman