The work of the Parts Counterperson:

• Has a general understanding of automotive systems.
• Has the ability to use inventory information on a computer screen and can locate parts by checking part numbers and locating them in the bins.
• Must communicate clearly in person and on the phone and must be willing to initiate calls to customers to give and receive information.
• Must be alert to sales opportunities by taking the time to ask customers questions and provide information about parts and services.
• Is able to effectively communicate with all other departments in the dealership.
• Is able to work independently, managing his or her time and work flow.
• Is detail-oriented in that this person maintains, monitors, and continually updates the parts inventory for the dealership.
• Entails frequently inputting and checking information on the computer and verifying the computer inventory by physically checking parts in the parts storage bins.
• Entails over-the-counter sales of parts and special ordering parts for customers and for the Service Department or Body Shop.
• Involves ensuring that parts arrive, that they are the correct parts, and that those who ordered them know of their arrival.

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• Much customer contact
• Much computer work
• Much contact with people in all dealership departments

The Parts Counterperson:

• Contributes to managing inventory and ordering parts and works to meet customers' needs.
• Is strong interpersonally, establishing rapport with customers in person and on the phone and asking questions that help to locate the needed parts or service and any related parts or service in which customers might be interested.
• Must know which parts are in inventory, require reordering, or must be specially ordered.
• Assists the Parts Manager in resolving discrepancies between the computer inventory and the actual parts available in bins.
• Obtains the information needed to place special orders and ensures that the correct parts are sent.
• Must research the availability of certain parts, either within the dealership or from other sources as necessary, and must be able to search part numbers using the computer or standard catalogues.
• Is aware of seasonal requirements for parts and of requirements for parts that arise as a result of recalls or specials in the Service Department.

• Adaptability
• Analysis
• Continuous Improvement
• Customer Enthusiasm
• Judgement
• Organizing and Planning
• Teamwork
• Communication

• Parts Manager, or
• May vary according to Dealership

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