1685 W 4th Avenue, Vancouver, British Columbia, Canada
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Looking for a role where you can leverage your excellent customer service skills, balance your work-life demands, and develop rewarding relationships with diverse clientele? Are you working in an unrelated sector but are driven to interact with people and contribute to a target-focused, rewarding environment? Perhaps you're currently in sales but are struggling to see your long-term career development or feel your role is leading to a dead end. In that case, the position of Customer Assistance Liaison could be the ideal opportunity for you. As a Customer Assistance Liaison, you will be at the forefront of customer relations, handling customer queries, resolving concerns and ensuring satisfaction through all stages of their dealership experience. Your goal will be to build long-lasting relationships with our customers, work collaboratively with our passionate teams, and contribute significantly to our organization's performance.
We are open to diverse experiences and backgrounds; however, any potential Customer Assistance Liaison must possess:
• Demonstrable experience in customer service, client relations, or related roles.
• Excellent organization and time management skills.
• Strong business acumen with a focus on customer satisfaction.
• A genuine desire to succeed and contribute to the success of the organization.
• Resilience and the ability to overcome objections and manage challenging customer interactions effectively.
• Handling customer interactions with courtesy and professionalism,ensuring immediate resolution of complaints and concerns.
• Engaging with new and returning customers, addressing queries about services and treatments offered.
• Determining the root cause of customer dissatisfaction and implementing appropriate solutions.
• Coordinating with various dealership departments and GMCL’s Customer Communications Centre to ensure customer satisfaction.
• Maintaining a detailed record of customer interactions, concerns, and resolutions.
• Identifying potential improvements in our service delivery by analyzing customer feedback and trends.
• Facilitating customer enthusiasm activities and coordinating the Customer New Owner Clinic.
• The opportunity to join a leading dealership renowned for training and development opportunities and robust career progression.
• Competitive salary, depending on experience.
• Quarterly bonus, subject to performance.
• Extensive rewards and incentives, including monthly recognition events and quarterly all-expenses-paid holidays, subject to performance.
• Comprehensive and ongoing training in all aspects of the role.
• Exceptional career progression opportunities – including the potential for relocation, if desired.
Apply today to become a valued member of our team and help us provide unmatched customer service experiences.